Product Warranty

For private customers, all items are covered by a 24-month legal guarantee for defects of conformity. For some items or brands, the manufacturer offers a longer guarantee, indicated on the product page.

For detailed information on the warranty conditions, read the General Conditions of Sale. We remind you that in order to benefit from the warranty coverage, it is necessary to keep all the original packaging of the products for the entire duration of the legal warranty.

Replacement conditions

In the event that the packaging is damaged during transport upon delivery, you can request the replacement of any damaged products or components.

In order to open the replacement procedure it is essential:

• Upon delivery, accept the goods "with reasoned reservation of inspection" (read the instructions on this page)
• Please check the items for damage within 5 days of delivery. If you have checked more than 5 days after the collection date, we cannot accept claims for damage in transit.
• Keep all original packaging in which you received the goods (including external boxes, pallets and wooden crates).

You can only claim a replacement for transport damage if all three of these conditions are met.

We cannot accept claims for damage in transit if you have inspected the goods more than 5 days after the collection date.

Procedure for claiming damages

Write an email to info@sediarreda.com with the following information:

• Order or invoice number
• Copy of the collection receipt
• Detailed description of the damage
• Photos and, if applicable, videos of the packaging and damaged goods.

After the necessary checks, we will contact you to evaluate the replacement of the damaged product or components. We will ship them free of charge with standard curbside delivery.

Any additional services paid for at the time of ordering (delivery to the floor and/or assembly) are not included in the replacement.

The legal guarantee covers any manufacturing defects that appear within two years of the delivery date (for further details on the coverage of the legal guarantee, also read the General Conditions of Sale).

In the event that during regular and appropriate use of the furniture, manufacturing defects emerge, send a request to info@sediarreda.com indicating:

• Order or invoice number
• Detailed description of the defect
• Photos and/or videos of the goods and packaging

After the necessary checks, we will send the request for warranty replacement of the product or defective parts to the manufacturer. We will ship the replacement material free of charge to the address you indicate, with standard curbside delivery.

At the same time, we will give you instructions for returning or disposing of the replaced items.