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F.A.Q. 

Have you got a shop in my area? 

Sediarreda.com delivers its products exclusively on line, so we guarantee a direct relation with the production. The chair industrial district has got world-wide recognition for the quality and design of chairs, tables and furnishings. In the middle of such an area, Sediarreda.com offers, also at distance, great advantage in choice and unique prices on the market. 

How are transport costs?

Transport costs vary according to products and destination. Calculating the cost is simple (and does not imply the purchase):
1) Select article
2) Insert quantity
3) Confirm
4) Insert destination
The system calculates automatically the exact cost according to your combination. If you add articles or modify quantities, the system immediately calculates again the transport costs. 

Can I pay cash on delivery?

Sediarreda.com offers different ways of payment according to the customer needs.
- Cash on delivery: payment to the carrier on delivery (Italy only)
- Money transfer in advance: payment via money transfer while ordering
- Credit card: payment via Si Servizi while ordering
- Paypal: payment via paypal or credit card while ordering
Only if you pay cash on delivery you have an extra charge of € 10.00 on the total of your order. 

How long is delivery time? 

Times of delivery vary according to the model purchased. In the product specifications you will find an indicative delivery date of your goods. Such deadline, in fact, could be either anticipated or delayed for production problems (in such cases, the Customer Service communicates the delay). Sediarreda.com offers several products prompt delivery or in a short time. For urgencies or particular needs we can soon communicate the date for the preparation of the goods. 

How do you deliver my chairs?

The delivery takes place via carrier at the address stated in the order; through a phone notice we agree the most suitable date and time for the delivery of your goods. We deliver only at the ground floor (not at home). Beforehand it is possible to agree upon a door delivery (porterage) with an extra charge on the standard cost.

What shall I do if my goods are damaged?

At the moment of delivery the customer is expected to check if the goods are intact and well packaged. If the packaging is damaged and/or broken, the customer is asked to describe the damage in detail on the bill of parcel in the section “GOODS CONTROL”. We inform you that the goods will always be restored or substituted, but we ask you to pay this attention because only through your notification on the transport documents we can be reimbursed by the carriers. If not only the packaging, but also the goods are damaged, you can refuse the delivery or collect the goods (for example: if in your delivery of table + chairs only one chair is damaged and the rest is intact) stating exactly the damages immediately checked on the bill of parcel. 

Which guarantees after the purchase? 

Sediarreda.com ensures your on line purchases through electronic payments, careful packages and a COMPLETE GUARANTEE ON YOUR PURCHASE. On line sales are subject to the prescriptions of the Decree no. 206 of 6/9/2005, which allows the purchaser the right to cancel, SATISFIED OR REIMBURSED. As surety of the quality of our products, in facts, we guarantee total reimbursement in case they did not satisfy your expectations. Besides, we will restore any damaged or defective articles, phone assistance and goods insured ALL RISK during the transport.

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